Hitting roadblocks getting your transportation issue resolved?
Check these avenues first
For general questions or concerns email the MnDOT Information Center or call 651-296-3000 or toll free 800-657-3774. If you use a TTD/TTY please call 800-627-3529 to connect with the message relay service.
For questions about accessibility or the Americans with Disabilities Act visit our ADA website.
For questions or concerns about a specific area or highway, contact your local MnDOT district office.
Still not satisfied?
Ombudsman staff will...
- Listen to all parties
- Work with you and department experts to create options for resolution
- Help all parties weigh the pros and cons of the options
- Bring in the right resources to help in finding a resolution
- Follow up on the final selected option
Contact our ombudsman-trained staff. MnDOT offers a neutral, informal, independent and confidential issue resolution service to help remove the roadblocks or help you better understand if they must remain intact. Our service provides ombudsman-trained staff who will look into your issue, help you determine options for resolution, elevate concerns if appropriate and ensure fairness of processes across the board.